Policies
Refunds & Cancellations
Stated plainly, so there is nothing to argue about later.
Catering is different from ordinary retail: once we have shopped for your event and started cooking, that cost is spent whether the event happens or not. Our policy is built around that, and we try to keep it fair in both directions.
Cancelling an order
Nothing is charged through this website, so cancelling before your order is confirmed costs you nothing at all — just tell us.
An order sent through this site is a request, not a booking. It becomes firm only once we have called you and you have confirmed it with us, so up to that point there is nothing to cancel. If you are not certain of your date yet, send the order anyway and say so in the notes — we would rather talk it through than have you wait.
The principle behind them is simple: up to the point where we have bought food and committed kitchen time for your date, cancelling is free. After that, we have already spent money on your order.
Reducing an order
Headcounts and items can be reduced free of charge until the order cutoff for your date. After the cutoff, the confirmed count stands. Increases after the cutoff are welcome where we have capacity.
Deposits
We do not take a deposit. The order is paid in full before the event, arranged with us directly once we have confirmed it with you.
If something is wrong with your order
Tell us the same day. If we got something wrong — an item missing, a dish not as ordered, a delivery outside the agreed window — we will make it right, either by correcting it, crediting it, or refunding it. We would rather hear about it than have you not order again.
Circumstances outside our control
Severe weather, road closures and similar events can affect delivery. Where that happens we will contact you as early as we can and work out either a revised time or a refund.
How refunds are issued
Refunds go back to the original payment method. Card refunds typically appear within five to ten business days, depending on your bank.
Contact
To cancel or change an order, call (845) 694-6141 or email orders@mashmanim.com. Please call rather than email if your event is within 48 hours.